Return & Exchange Policy

Delenzo Mart- Return Policy

At Delenzo Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure you have a hassle-free experience. This policy outlines the conditions under which returns and exchanges are accepted.

Return Eligibility

Time Frame: Returns must be initiated within 30 days of the delivery date.Condition: Items must be returned in their original condition, unused, and in their original packaging. Any product that has been used, damaged, or altered in any way is not eligible for return.Proof of Purchase:A valid proof of purchase, such as an order confirmation email or receipt, is required to process a return.

Non-Returnable Items

Personalized Items:Customized or personalized products cannot be returned or exchanged.Final Sale Items: Items marked as "Final Sale" are not eligible for returns or exchanges.Gift Cards: Gift cards cannot be returned or redeemed for cash.

Return Process

Initiate a Return: Contact our customer service team at Your Contact Information to initiate a return. Please provide your order number and the reason for the return.Receive Return Authorization:Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.Package Your Return:Securely package the item(s) you are returning, including all original packaging, accessories, and documentation. Mark the RA number on the outside of the package.Ship Your Return: Send the return package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return is received safely.

Refunds

Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days. You will be notified via email when your return has been processed.Original Payment Method:Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your statement.Shipping Costs:Original shipping charges are non-refundable. If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

Exchanges

Product Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.Processing Time: Exchanges will be processed within 7-10 business days of receiving the returned item.Damaged or Defective ItemsInspection: If you receive a damaged or defective item, please contact us immediately at Your Contact Information with your order number and a description of the issue.Resolution: We will work quickly to resolve the issue by providing a replacement, issuing a refund, or offering an alternative solution.

Contact Us

For any questions or concerns about our return policy, please contact our customer service team at:

Email: sales@delenzomart.com.pk

Phone:  03041110840

Address: Office no 907, Floor no 9, High Q Tower, Jail Rd, Gulberg V, Lahore, 54000

Thank you for shopping at Delenzo Mart. We value your business and are committed to providing you with the best possible service.